Refund and Returns Policy

Refund Policy

At Pet-Cy.com, we strive to ensure our customers are delighted with their purchases. If you are unhappy with your order, we’re here to help.

Eligibility for Refunds

• Products must be returned in their original packaging, unused, and in the same condition as when you received them.
• Returns must be requested within 14 days of the delivery date.
• Items such as perishable goods (e.g., pet food) or hygiene-related products (e.g., grooming tools) can only be returned if they arrive damaged or defective.

How to Request a Refund

• To initiate a return or refund, please contact us at [email protected] or +357 70005230 within 14 days of receiving your order.
• Provide your order number, product details, and the reason for your return.

Refund Process

• Once we receive the returned product and verify its condition, we will notify you whether your refund has been approved or rejected.
• If your refund is approved, the credit will be applied to your original payment method within 5-7 business days.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at [email protected] or +357 70005230 with photos of the item and packaging. We will provide a replacement or a full refund for any defective products.

Non-Refundable Items

• Certain products, including opened food, used pet accessories, or hygiene products, are non-refundable for health and safety reasons.

Shipping Costs

• You will be responsible for paying the return shipping costs unless the product is defective or incorrect. Shipping costs are non-refundable.

Exchanges

• If you wish to exchange a product, please follow the same process for returns and mention your preferred replacement item.

Pet-Cy.com is committed to making your shopping experience hassle-free. If you have any questions regarding our refund policy, please contact us at [email protected] or +357 70005230. We are available 24/7 to assist you.